We collect the following types of information to provide and improve our services:

a) Personal Information

• Full name
• Phone number
• Email address (if provided)
• Delivery address / location
• Account login credentials

b) Transaction Information

• Products listed or purchased
• Order details
• Messages exchanged between buyers and sellers are stored for order processing, dispute resolution, and security purposes. Messages are not publicly visible and may be reviewed in cases of abuse reports or legal compliance.

⚠️ Note: We do not store payment card details. Payments (if applicable) are processed by third-party payment providers.

c) Images and Media

• Product images uploaded by users
• Profile images (if provided)

d) Location Information

• City or area (e.g. Kariba). Location information is collected only when necessary to facilitate deliveries, calculate shipping, or display nearby listings. Users may manually enter their location if they choose not to enable device location services.

e) Device & Usage Information

• Device type and operating system
• App usage data (pages visited, actions taken)
• IP address (used for security and fraud prevention)

We use collected information to:

• Create and manage user accounts
• Facilitate buying and selling on the marketplace
• Process and deliver orders
• Communicate with users about orders and services
• Improve app performance and user experience
• Prevent fraud and abuse
• Comply with legal obligations

We do not sell your personal data.

We may share limited information with:

• Delivery partners (address and contact details only)
• Payment processors (transaction-related data only)
• Service providers (hosting, analytics, notifications)
• Legal authorities if required by law

All third parties are required to protect user data and use it only for agreed purposes.

We take reasonable technical and organizational measures to protect your data, including:

• Secure servers
• Access controls
• Encrypted connections where applicable
• All sensitive data transmitted through the App is encrypted in transit using secure HTTPS protocols.

While we strive to protect your information, no method of transmission over the internet is 100% secure.

We retain personal data:

• As long as your account is active
• As required to provide services
• As required by law

Users may request deletion of their data as described below.

You have the right to:

• Access your personal data
• Update or correct your information
• Users may delete their account within the App or request deletion by contacting support. Upon deletion, personal data will be permanently removed or anonymized, except where retention is required by law.
• Opt out of promotional communications

To exercise these rights, contact us using the details below, at the Contact Us section.

Kariba Marketplace is not intended for children under 13 years of age.

We do not knowingly collect personal information from children. If such data is discovered, it will be deleted immediately.

The App may use limited tracking technologies (such as analytics tools) to:

• Understand app usage
• Improve performance

These tools do not personally identify users.

We may update this Privacy Policy from time to time.

Changes will be posted within the App or on our website. Continued use of the App indicates acceptance of the updated policy.

Users may upload product listings, images, and descriptions. Users are solely responsible for the content they upload. Kariba Marketplace reserves the right to review, remove, or restrict content that violates our Terms of Service, community guidelines, or applicable laws.

We reserve the right to suspend or terminate user accounts that violate our policies or applicable laws.

Stand 450, Nyamhunga, Kariba, Zimbabwe
support@karibamarketplace.co.zw
0774 219 133